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Frequently Asked Questions

General questions

Residential

Static IPs (do not change)

Socks5

Unlimited traffic

From 1 hour to infinity

We sell Socks5 ONLY WITH AUTHORIZATION, in the following format:

socks5://Host : Port : Login : Password

After purchase, you receive the data:
host : port : login : password

Example:
socks5://192.168.222.222:54375:ejSa:jxHg

Host - 192.168.222.222
Port - 54375
Login - ejSa
Password - jxHg

Cryptocurrency

IMPORTANT! Our technical support team cannot help you with depositing funds! Payments are accepted and processed by merchants, not by us!

Read the important rules below:

  1. If you have paid the invoice, the money will definitely arrive!
  2. If you have paid but the invoice time has expired, then WAIT! You are in the queue of problematic payments and the merchant is processing everyone in turn!
  3. If you are tired of waiting, please contact the merchant's support team where you paid the invoice!

Sure. For your first deposit you get a fixed $5 + 5%.
Also there are bonuses for the amount:

50-99$ - 2%

100-199$ - 5%

200-499$ - 10%

500-999$ - 15%

999$+ - 20%.

5$

NO.

All financial transactions are carried out ONLY through your personal account, in the BALANCE tab.

Yes, you can. Provided it has not been rented by another user.

To restore the connection, try to re-purchase this proxy (with the same Proxy ID).
1. If the proxy is online, the extension will be successful and its operating time will increase;
2. If the proxy is offline at the time of the extension, a refund will be made for the remaining time.

Before contacting support, please ensure that:

1. The account has been paid on time (not overdue).
2. You have sent funds in the same network in which the account was created.
3. The account has been paid successfully and all necessary network confirmations have been received.

IF ALL RULES ARE FOLLOWED, THE FUNDS WILL BE CREDITED TO YOUR ACCOUNT IN FULL!

This is a recent addition; it will take some time to update the database.

✅ Proxies are launched on real devices, and when the device on which Socks5 is launched goes to “sleep,” your connection may be interrupted (if the end device is turned off).

✅ There is no need to write off Socks5 as “dead”; it helps to wait until it “wakes up” and starts working again.

*️⃣ Conclusion: During the day, according to your GEO, we work, but at night, at your discretion, as they may turn off in the middle of the “journey.”

That's impossible.
1 Proxy = 1 IP

If you need a different IP, buy a different proxy.

You need to wait 1-20 minutes and the money will be credited to your balance.
There is no need to write to support for this! There can be no errors and no separate consideration of the situation is required.

You must resolve this issue yourself!
Look for where you saved your login details.
Technical support cannot help you recover lost access!

If you used PRIVATE, then ONLY YOU can see them in the general proxy list!

They are hidden from everyone else.

That's impossible!

Technical support does not have the authority to purchase proxies for customers!

Register and purchase the proxies you need yourself!

YES!
The proxies are the same on all our platforms!

That's impossible!
There's no need to write to technical support!
Only non-working proxies can be returned, independently in  Proxy History.

That's impossible.
All deposits are considered final and cannot be refunded!

WebAPP, MacOS, Windows, Linux questions

To make a purchase, you need:

  1. Select country, region, city
  2. Select the desired proxy
  3. Click the left mouse button (the purchase window will open).
  4. At the top (roughly in the center), you can check the “Auto-renewal” box. If you rent for 1 month, the proxy will automatically renew for 1 month. If you rent for a different period, the proxy will renew for 1 day (each time, until canceled).
  5. Just below, you will see the “Public-Private” switch. If you select “Private”, only you will be able to use the proxy, and it will disappear from public access. If you select “Public”, the proxy will remain in public access and be available for purchase by all users.
  6. Next, you need to select the proxy rental period. The cost is calculated based on the selected rental period and the “IPQS” and ‘Scamalitics’ indicators, as well as the “Private/Shared” selection.
  1. Select country, region, city
  2. Check the box to the right of each proxy and click the “Buy selected” button at the top.
  3. At the top (roughly in the center), you can check the “Auto-renewal” box. If you rent for 1 month, the proxy will automatically renew for 1 month. If you rent for a different period, the proxy will renew for 1 day (each time, until canceled).
  4. Just below, you will see the “Public-Private” switch. If you select “Private”, only you will be able to use the proxy, and it will disappear from public access. If you select “Public”, the proxy will remain in public access and be available for purchase by all users.
  5. Next, you need to select the proxy rental period. The cost is calculated based on the selected rental period and the “IPQS” and ‘Scamalitics’ indicators, as well as the “Private/Shared” selection.

IMPORTANT!

  1. Only a non-working proxy can be returned.
  2. Each proxy has only one return attempt! The button can only be pressed once!
  3. If you clicked the return button, but the proxy is online, the attempts will end!
  4. You cannot return a non-working proxy if you have already clicked the button!

To process a refund, please follow these steps:

  1. Log into your account.
  2. Go to the “Order History” or “Proxy History” menu.
  3. Find the proxy you need and click the “Refund” button.

That's impossible!
There's no need to write to technical support!
Only non-working proxies can be returned, independently in  Proxy History.

If you lose your KEY, you will not be able to access your account.
We do not provide any services to restore access.
Please make sure to keep your KEY in a safe place.
We value your anonymity and privacy.

We value your anonymity and privacy.

Our service does not require you to provide personal information such as your email address, phone number, etc.

We only store the login used for authorization.

We do not provide login recovery services. We recommend that you keep your login details in a safe place.

This could be on paper, in a secure file, or using other methods.

You could even get a tattoo if that suits you.

If you lose your login details, you will not be able to access your account. We do not provide any services to restore access. Please make sure you keep your login details in a safe place.

  1. Web Application works on the principle of an "Application in a Browser".
  2. The connection is built through CloudFlare (make sure that your ISP does not block connections to it)
  3. For comfortable work you will NEED FAST INTERNET (connection speed 1-2 Mbps is NOT suitable)

If you need to extend your rental, for example from 1 hour to 1 month, do the following:

  1. Go to “Proxy History”
  2. Find the proxy you need (new purchases are at the top of the list).
  3. Select the checkbox and click “Buy selected” at the top.

NO. The web application can ONLY be used on a computer! It will not work on a phone!

Your INVITE CODE is located in your Profile. Copy it from the “Invite Code” field.

To fulfill the conditions, your friend must make their first deposit.

After fulfilling the conditions:
You receive $5 once + 5% of each deposit made by your friend.

They receive $5 for registering with your invitation code + a $5 WELCOME BONUS.

If the deposit is $10, another $10 will be added to it!

*Bonuses are subject to change, so stay tuned for updates.

To transfer your balance to another account or gift the desired amount to a friend, follow these steps:

  1. Log in to your account
  2. Go to the Wallet menu
  3. Click the “Issue Gift Card” button.
  4. In the “Enter Gift Amount” field, enter the amount you want to transfer or gift.
  5. Click the “Issue” button.
  6. In the field below, copy the gift code you received and use it as intended.

To activate the gift code, you need to do the following:

  1. Log in to your account
  2. Go to the Wallet menu
  3. Enter the code you received in the “Enter gift card” field and click the “Activate Gift” button.

There is a magic button called “Show IP” in the purchase window.

Other questions?

If you haven’t found the answer to your question, we’ll be happy to help you!

Write to our online chat at the bottom right of the page, or click the button below for other contact details.

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